Refund and Exchange Policy

After serving 10K+ satisfied customers, we have learned so much from you all about a fuss-free and enjoyable shopping experience & we are committed to give that on Naesarang!

Our team makes their best effort keep our product’s images, description and title as clear as possible. So, we request you to carefully go through our product before placing an order. Making a purchase indicates you’ve agreed to all our terms and policies.

 

Eligibility For Refund

We offer 3 Days refund on all products.

  • Refund should be requested within 3 Days of delivering the product. Email us at hello@naesarangshop.com
  • The product should be in intact condition (As it was delivered to you).
  • The product should not be used.
  • The protective film should not be removed.
  • Order ID & Invoice should be available.
  • Refund will only be eligible if the product received in reverse pickup clears our quality check process.
  • Refund amount will be transferred within 7-10 business days after clearing the quality check process.
  • In case of COD orders, the amount will be refunded after deducting COD charges.
  • Non-qualifying returns include any item(s) marked on "Sale" or sold as a "BOGO" offer.


Note:

The customer will not be eligible for refund in the following conditions:

  • Self Placed Wrong Order (eg. Ordered wrong model or product).
  • Not same as Advertised.
  • Purchased from local store or other website.

 

Eligibility For Exchange

We offer a 3 days refund policy too, but for any reason, if your are not happy with our product we can offer you 7 days exchange.

  • Exchange should be requested within 7 Days of delivering the product. Email us at Hello@naesarangshop.com
  • The product should be in intact condition (As it was delivered to you).
  • The product should not be used.
  • The protective film should not be removed.
  • Order ID & Invoice should be available.
  • Exchange will only be eligible if the product received in reverse pickup clears our quality check process.
  • Non-qualifying exchanges include any item(s) marked on "Sale" or sold as a "BOGO" offer

 

Note: If the product is received in Damaged Condition, kindly raise the concern within 24 hours of receiving the product at hello@naesarangshop.com or +919599796344.

We have received so much love from you till now. But, if due to any reason you had a bad experience with us, please let us know. We want improve our services according our customers need and we mean it. So please give us your valuable feedback while applying for refund or exchange. We promise to look into it.

Contact us

✉ hello@naesarangshop.com

+91 9599796344

Thank You

Team Naesarang