BT21 Standing Doll

NaeSarang India is committed to delivering your order within the fastest time frame, while ensuring maximum with the highest quality packaging. Online Paid order are shipped within 2-3 business day and are mostly delivered within 5-6 working days (major cities) from the date of dispatch depending on the locations. All COD orders are first confirmed on call and then dispatched within next 2-3 business days. 

We ship throughout the week, except weekend & Public holidays during the normal working hours. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies such as FedEx, Bluedart, and Delhivery only. 

How is the delivery charge calculated for multiple units? 

• There is minimum of Rs. 60 shipping charge for all online paid orders within India and additional charges depending on the order weight and dimensions.
• We offer FREE shipping to all orders above Rs.1000
• There is extra Rs. 100 + GST added to your total applicable to COD orders.
• Our prices are inclusive of GST (Goods and Service tax). As per the Government of India, Naesarang India is fully GST compliant.
• Note that GST is only applicable for orders within India.
• For international shipping, please contact us at hello@naesarangshop.com

How long does it take for an order to arrive?

Express delivery is done for all online paid orders which is within 5 - 6 working days (major cities).

Orders placed before 11am are dispatched the same working day. Most orders are delivered within 5 to 6 working days from the dispatch date, however, note that no COD order is dispatched until it is confirmed on call.

Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order, but for area falling into remote locations and the areas where delivery by couriers cannot be attempted the recipient might be asked to pick it up from the delivery centres.

Estimated Time frame for order from dispatch date:

• Delhi, Mumbai, Bangalore, Hyderabad, Chennai: 5-6 working days
• Rest of India: 8-9 working days.
  
  

COD Orders usually take 8-9 working days since a couple of extra days are required at the shipping company's end for processing. 

What if I receive the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please  reach out to our team at query@naesarangshop.com mentioning your Order ID (Monday to Friday, 10 AM to 6 PM).

We will arrange for reverse pick up of the damaged product and ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.  

Refund and Exchange Policy

After serving 10K+ satisfied customers, we have learned so much from you all about a fuss-free and enjoyable shopping experience & we are committed to give that on Naesarang!

Our team makes their best effort keep our product’s images, description and title as clear as possible. So, we request you to carefully go through our product before placing an order. Making a purchase indicates you’ve agreed to all our terms and policies.

Eligibility For Refund

We offer 3 Days refund on all products.

• Refund should be requested within 3 Days of delivering the product. Email us at hello@naesarangshop.com
• The product should be in intact condition (As it was delivered to you).
• The product should not be used.
• The protective film should not be removed.
• Order ID & Invoice should be available.
• Refund will only be eligible if the product received in reverse pickup clears our quality check process.
• Refund amount will be transferred within 7-10 business days after clearing the quality check process.
• In case of COD orders, the amount will be refunded after deducting COD charges.
• Non-qualifying returns include any item(s) marked on "Sale" or sold as a "BOGO" offer.

Note:

The customer will not be eligible for refund in the following conditions:

• Self Placed Wrong Order (eg. Ordered wrong model or product).
• Not same as Advertised.
• Purchased from local store or other website.

Eligibility For Exchange

We offer a 3 days refund policy too, but for any reason, if your are not happy with our product we can offer you 7 days exchange.

• Exchange should be requested within 7 Days of delivering the product. Email us at Hello@naesarangshop.com
• The product should be in intact condition (As it was delivered to you).
• The product should not be used.
• The protective film should not be removed.
• Order ID & Invoice should be available.
• Exchange will only be eligible if the product received in reverse pickup clears our quality check process.
• Non-qualifying exchanges include any item(s) marked on "Sale" or sold as a "BOGO" offer

Note: If the product is received in Damaged Condition, kindly raise the concern within 24 hours of receiving the product at hello@naesarangshop.com or +919599796344.

We have received so much love from you till now. But, if due to any reason you had a bad experience with us, please let us know. We want improve our services according our customers need and we mean it. So please give us your valuable feedback while applying for refund or exchange. We promise to look into it.

Contact us

✉ hello@naesarangshop.com

+91 9599796344

Thank You

Team Naesarang